Help & FAQs

You should receive your order confirmation email within 30 minutes of placing your order.

Yes. You can place an order as a guest without creating an account.

If you have an account, you can view your order history, saved details, quiz results, and your referral code if you have joined the referral program.

Account login and password reset are handled through Shopify’s account system. Please use the password reset option on the login page.

Yes. You can place multiple orders using the same email address.

If your order has not yet shipped, you may contact us to update your shipping address or request a cancellation. Once an order has shipped, it cannot be cancelled. If you would like to change the items in your order, we recommend cancelling the order before shipment and placing a new one.

Orders ship from our warehouse in Los Angeles, California.

Yes. Eligible first-time U.S. customers receive free standard shipping on their first order. We also offer free standard shipping on eligible U.S. orders of $59 or more.

We ship within the United States, and international shipping may be available depending on destination and checkout availability. Shipping availability and rates may vary by region. If you have any questions about international shipping, please send us a message on Instagram or email us at service@refimiro.com.

Orders are prepared for dispatch on business days, excluding weekends and public holidays. Delivery estimates begin after dispatch.

Standard U.S. shipping usually takes 3-7 business days after dispatch, depending on distance and the carrier.

Yes. Express shipping is available for $8 where offered at checkout, with delivery generally estimated at 1-2 business days after dispatch. Express shipping does not qualify for free shipping offers.

Within the United States, standard shipping is $5 for orders below $59 and free for eligible orders of $59 or more. Eligible first-time U.S. customers also receive free standard shipping on their first order. Express shipping is $8 where available.

Please contact us as soon as possible. If your order has not yet shipped, we may be able to help update the address. Additional shipping fees may apply, and those costs will be the customer’s responsibility.

Shipping times are estimated, and delivery delays are the responsibility of the carrier. We recommend checking the latest tracking updates first.

Please contact the shipping carrier first. If the issue cannot be resolved, contact us at service@refimiro.com and we’ll do our best to assist.

Yes. In some cases, an order may ship in multiple packages. If that happens, you will receive separate tracking updates where applicable.

Where applicable, duties, taxes, and import-related charges are the customer’s responsibility.

Returns Portal

Sign in with the email address used at checkout, select your order and items, then choose a return reason and add any helpful notes.

Every request is reviewed by our team. Submitting a request does not guarantee a return or refund. Please wait for approval and return instructions before sending anything back.

Need help, don’t see a return option, or need to share photos? Email service@refimiro.com with your order number. If we need more details or photos, we’ll follow up by email.

Eligible items may be returned within 30 days of delivery.

The following items are not eligible for return: final sale items; custom items; and any item clearly marked as non-returnable on the product page.

For hygiene and health considerations, all earrings are non-returnable unless they arrive damaged or incorrect.

Returned items must be unused, unworn, and returned in their original condition and packaging, with proof of purchase.

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect item, a damaged item, or another issue on our part. Original shipping charges are non-refundable.

We do not charge a general restocking fee on standard eligible returns. However, we reserve the right to review excessive, suspicious, abusive, or bad-faith return activity. In such cases, we may refuse a return or refund, apply a reasonable restocking fee, limit future return eligibility, or restrict future purchases.

At this time, exchanges are handled as a return plus a new order.

Approved refunds are issued to your original payment method.

We process approved refunds within 5 business days after the return has been received and reviewed. The exact time it takes for the refund to appear depends on your payment provider.

Please contact service@refimiro.com within 7 business days of receiving your order. Include clear photos of the issue so we can review it as quickly as possible.

We recommend using a trackable return shipping service and keeping your proof of shipment until your return has been received and processed. If a return appears to be lost in transit, please contact the shipping carrier first. If you still need help, contact us at service@refimiro.com with your return details and tracking information.

Product sizing and measurements are listed on the product detail page whenever applicable.

Yes. Because measurements may be taken by hand, slight differences can occur.

We do our best to represent each piece as accurately as possible. However, slight variations in color, finish, bead pattern, or natural detail may occur.

Yes. Small variations are normal, especially where materials, finishes, or handmade details are involved.

Yes. You can retake the quiz at any time.

Yes. If you are logged in, your quiz results can be viewed in your account.

At the moment, referral is available to logged-in users.

Once logged in, you can access your referral area in your account and share your referral code or referral flow with a friend.

Your friend receives 20% off their first qualifying order.

If the referral qualifies, you receive 20% off your next order, plus a limited-time $5 PayPal reward, subject to verification and program rules.

Please see our Referral Policy for the full program terms, eligibility, verification period, and reward details.

Yes. Refi Miro offers an affiliate program for creators and partners, with automatic registration approval and email verification.

The commission rate is 5% of qualifying net merchandise sales after discounts, excluding shipping, taxes, self-purchases and refunded amounts. Referral links have a 30-day attribution window, subject to successful tracking.

Register on our Affiliate Program page. A website or social media profile link is required; a short collaboration introduction in Comments is optional. The page also explains the 30-day attribution window, US$50 minimum and monthly manual payout rules.

Registrations are automatically approved; there is no manual application review. Confirm your email address using the link in your welcome email before starting, then sign in to your affiliate portal to access your referral link and commission details. If you cannot find the email, check your spam folder or contact info@refimiro.com.

For customer support, please email service@refimiro.com.

We typically reply within 1–2 business days.