Site Policies

Refimiro.com (the “Site”) is owned and run by Summitop Trade Limited. (“we”, “us” or “our”)

If you have questions about this policy, or if you would like to make a privacy request, request access to your personal information, request correction or deletion, or ask questions about how your data is handled, please contact us at info@refimiro.com.

We may collect personal information that you provide directly to us, information collected automatically through your use of our website, and information received from selected service providers and partners.

We may collect information such as your name, email address, billing address, shipping address, phone number, order details, account details, customer support communications, quiz responses and stage-related results, newsletter subscription details, referral-related information, affiliate-related information, and any other information you choose to submit to us.

When you shop with us, certain payment and transaction information may also be processed through payment providers and checkout services available through our store.

We may collect information when you create an account, place an order, sign up for email marketing, contact us, take our quiz, participate in our referral program, apply to our affiliate program, or otherwise submit information through our website.

We also collect certain information automatically through cookies, tags, pixels, analytics tools, and similar technologies when you browse our store or interact with our marketing and advertising.

Our store is built on Shopify, and certain information is collected and processed through Shopify and Shopify-related services as part of operating the store, customer accounts, checkout, order management, and related functions.

We may use your information to operate and improve our store, process and fulfill orders, manage customer accounts, provide support, communicate with you, personalize your experience, administer our quiz and stage-related recommendations, operate our referral and affiliate programs, send marketing communications, analyze performance, protect against fraud, and comply with legal or operational requirements.

We may also use quiz responses and stage-related results to personalize recommendations, account experiences, and communications.

If you subscribe to our newsletter or otherwise opt in to marketing, we may send you email communications about products, launches, updates, reminders, recommendations, and related brand communications.

We may also use email marketing and automation tools, including Klaviyo, to send newsletters and selected automated messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at info@refimiro.com.

We use BLP Referral & Affiliate Marketing, also known as BLOOP Refer & Aff, in connection with our referral and affiliate programs.

Referral-related and affiliate-related information may be collected, stored, processed, and shared as needed to administer invitation flows, referral tracking, affiliate applications, attribution, communications, and related reward or program management.

Referral-related information may include information such as the referrer’s name, the referrer’s email address, a friend’s email address, referral identifiers, and related order attribution data.

Affiliate-related information may include information such as name, email address, social links, website or channel information, audience details, and application-related information.

If you create a customer account through our Shopify store, we may store and use account-related information to support account access, order history, customer service, personalization, and related store functions.

Quiz responses and stage-related results may be stored and used to personalize recommendations, account experiences, and communications.

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, support account and checkout functionality, understand site usage, measure performance, and support marketing and advertising.

These technologies may include necessary cookies, analytics cookies, performance tools, and marketing or advertising technologies, depending on how our store and related services are configured over time.

We may use services such as Google Analytics / GA4, Meta Pixel, Google Ads, Pinterest Tag, Shopify technologies, and related tools to understand website activity, improve performance, and support advertising and remarketing.

Your browser settings and any consent tools or settings made available on the site may allow you to manage certain cookies and tracking technologies.

Payments may be processed through payment methods and providers available through our store, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, Discover, and JCB, depending on availability.

Payment information is generally processed by the relevant payment provider or checkout service and not stored by us in full.

We may also use information related to checkout, payment, and order activity for fraud prevention, order review, and operational security.

We may share personal information with service providers and partners that help us operate the store and related services, including providers that support ecommerce infrastructure, checkout, payments, shipping, customer accounts, email marketing, analytics, advertising, referral and affiliate administration, customer support, fraud prevention, and compliance.

These providers may include Shopify, payment providers, Klaviyo, Google, Meta, Pinterest, and BLP Referral & Affiliate Marketing, along with other vendors or operational partners involved in running the store.

We may also disclose information where necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse or fraud, or support operational and security needs.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted for legal, accounting, compliance, fraud-prevention, dispute-resolution, or operational reasons.

Order-related data is retained in line with Shopify store operations and related legal or operational requirements.

Newsletter subscription data may be retained until you unsubscribe or until it is no longer reasonably necessary for the purpose for which it was collected.

Referral-related data may be retained in line with Shopify order-related records, referral administration needs, and related operational requirements.

Affiliate application data may be retained for up to six months.

Quiz responses and stage-related results may be retained to support personalization, recommendations, account experiences, and communications.

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

In addition, we only share your personal data with those employees, or third parties who have a business need to know. These individuals and entities are subject to duties of confidentiality and will only process your data on our instructions.

If you would like to make a privacy request, request access to your personal information, request correction or deletion, or ask questions about how your data is handled, please contact us at info@refimiro.com.

We may need to verify your identity before processing certain requests.

You may request deletion of your personal information, subject to any legal, operational, accounting, fraud-prevention, or compliance obligations that require us to retain certain records.

You may choose not to provide certain information, although this may affect your ability to use parts of our site, complete purchases, create an account, participate in referral or affiliate programs, or receive personalized experiences.

You may unsubscribe from marketing emails at any time, and you may also manage certain cookies or tracking technologies through your browser settings or site tools where available.

Our website and services are intended for adults aged 18 and over.

If you are under 18, you may use this site or make a purchase only with the involvement and consent of a parent or legal guardian.

Our primary market is currently the United States, while we also support international customers where availability allows.

If you are a customer in North America and would like to request access to, correction of, or deletion of your personal information, you may contact us at info@refimiro.com.

In order to satisfy the California Consumer Privacy Act (“CCPA”) and other relevant legislation, we are required to provide specific information for residents of California. You should also refer to the rest of this policy, which provides the requisite detail concerning:

• the kind of personal data we collect;
• the purposes for which we use the data; and
• where we disclose this information to third parties.

In the preceding twelve months, we have not sold any personal information belonging to consumers.

California consumers may have the right, at no charge and up to twice every 12 months, subject to certain exceptions, to make requests regarding the following:

• the categories of personal data we collected about you;
• the categories of sources for the personal data we collected about you;
• our business or commercial purpose for collecting that personal data;
• the categories of third parties with whom we share that personal data;
• the categories of personal data that each recipient received; and
• the specific pieces of personal data we collected about you.

You also have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that a company delete any of your personal data that it has collected from you and retained, subject to certain exceptions. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us here.

Your request must provide sufficient information that allows us to reasonably verify that you are the person about whom the personal data concerns. This may include requesting that you provide us with at least two or more pieces of personal data to match against personal data about you that we may or may not maintain and which we have determined to be reliable for the purpose of verification.

Your request must also describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We do not discriminate against consumers for exercising their rights under the CCPA.

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated on the Privacy & Security section of our Site. Please review it occasionally to remain informed and updated. If your personal details change or if you have any queries about how we use your personal data, please notify refimiro.com by contacting us here.

If you have questions about this policy or about your personal information, please contact us at:

info@refimiro.com

Orders are currently shipped from the United States. We ship within the United States, and international shipping may be available depending on destination and checkout availability. Shipping availability may vary by region.

Orders are typically processed within 1–3 business days. Business days do not include weekends or public holidays. During peak periods or unusual order volume, processing may take longer.

For U.S. orders, standard delivery is generally estimated at 3–7 business days after dispatch. Actual delivery timing is determined by the carrier and may vary based on destination, service level, weather, peak periods, or other operational factors.

Any delivery estimate provided at checkout or on the site is an estimate only, not a guaranteed delivery date unless expressly stated otherwise.

Within the United States, we offer free standard shipping on eligible orders over $79, a flat $8 standard shipping rate on orders below the free shipping threshold, and $15 express shipping where available.

For international orders, shipping rates are calculated at checkout based on the destination, carrier options, and service level selected. International shipping availability may vary by region and checkout availability.

Free shipping promotions currently apply only within the United States unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address. If an address is entered incorrectly, please contact us as soon as possible. We may be able to help before shipment, but additional carrier or reshipment fees may apply, and such fees may be the customer’s responsibility.

Once an order has been dispatched, delivery timing and in-transit delays are primarily the responsibility of the carrier. If a shipment is delayed, marked as delivered but not received, or otherwise appears to be missing, we recommend contacting the carrier first.

If the carrier is unable to resolve the issue, please contact us at service@refimiro.com and we will review the situation with you.

Where applicable, duties, taxes, import fees, customs charges, or similar charges are the customer’s responsibility unless expressly stated otherwise at checkout or on the site.

In some cases, one order may be shipped in multiple packages or separate shipments. If this happens, you may receive tracking updates for more than one shipment.

For shipping-related questions, please contact service@refimiro.com.

Eligible returns must be requested within 30 days of the delivery date.

To be eligible for return, an item must be unused, unworn, in its original condition, and returned with its original packaging where applicable. Proof of purchase may be required.

Items that show signs of wear, use, damage caused after delivery, or handling inconsistent with normal inspection may not be eligible for return or refund.

For hygiene and health considerations, all earrings are non-returnable unless they arrive damaged or incorrect.

• final sale items
• custom or personalized items
• gift cards
• items returned in worn, used, altered, damaged, or otherwise non-resalable condition

Customers are responsible for return shipping costs unless the return is due to an incorrect item, a damaged item, or another issue on our part. Original shipping charges are non-refundable.

We don’t offer direct exchanges at the moment.

If something doesn’t feel quite right, you’re welcome to return it and choose another piece that feels better for you.

Approved refunds are issued to the original payment method. Once a returned item is received and approved, we aim to process the refund within 5 business days.

The time it takes for the refunded amount to appear depends on the payment provider or payment method used, and may vary between card issuers, PayPal, Klarna, and other payment systems.

If your order arrives damaged, incorrect, or incomplete, please contact service@refimiro.com within 7 business days of delivery. Please include clear photos and relevant order details so we can review the issue.

We stand by pieces made to stay with you.

Your item is covered by a 2-year warranty from the date of purchase.

If anything isn’t as it should be due to a manufacturing defect, we’ll take care of it — whether that means a repair or a replacement. This warranty covers issues related to craftsmanship and materials. It doesn’t include normal wear and tear, accidental damage, or improper use. Proof of purchase may be required. Repairs/replacements are subject to assessment.

If something doesn’t feel right, please let us know. We’ll do our best to make it right.

We do not charge a general restocking fee on standard eligible returns.

However, we reserve the right to review and respond to excessive, suspicious, abusive, or bad-faith return activity, including but not limited to:

• repeated no-reason returns
• excessive return frequency
• apparent try-on or wear-and-return behavior
• unusual return patterns involving higher-value items
• market-specific return abuse
• any activity we reasonably believe is intended to misuse our return policy

In such cases, we may, at our sole discretion:

• refuse a return or refund
• apply a reasonable restocking fee
• withhold part of a refund where permitted
• limit future return eligibility
• restrict or refuse future purchases
• close or suspend related customer accounts where appropriate

We reserve the right of final interpretation in determining whether return activity is excessive, abusive, suspicious, or inconsistent with the purpose of this policy.

We may update this Return & Refund Policy from time to time. The latest posted version will apply from the time it is published. We reserve the right of final interpretation in the event of ambiguity, conflict, suspected abuse, technical error, or policy-related dispute.

For return or refund questions, please contact service@refimiro.com.