Refund policy

Return & Refund Policy

Sign in with the email address used at checkout, select your order and items, then choose a return reason and add any helpful notes.

Every request is reviewed by our team. Submitting a request does not guarantee a return or refund. Please wait for approval and return instructions before sending anything back.

You can also use this entry to report damaged or incorrect earrings. Our earrings policy below still applies.

Need help, don’t see a return option, or need to share photos? Email service@refimiro.com with your order number. If we need more details or photos, we’ll follow up by email.

Return Window

Eligible items may be returned within 30 days of delivery. Please see the exclusions below.

Return Eligibility

To be eligible for return, an item must be unused, unworn, in its original condition, and returned with its original packaging where applicable. Proof of purchase may be required.

Any complimentary gifts included with the returned item must also be returned.

Items that show signs of wear, use, damage caused after delivery, or handling inconsistent with normal inspection may not be eligible for return or refund.

Non-Returnable Items

Earrings

For hygiene and health reasons, we do not accept returns on earrings. This does not affect our support if your earrings arrive damaged or you receive the wrong item.

Please submit a request through our Returns Portal or email service@refimiro.com within 7 business days of delivery. Include your order number and a description of the issue; clear photos can be sent by email. We’ll review the issue and help put things right as quickly as possible. Any return shipping required for a damaged or incorrect item will be covered by us.

final sale items
custom or personalized items
gift cards
items returned in worn, used, altered, damaged, or otherwise non-resalable condition

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect item, a damaged item, or another issue on our part. Original shipping charges are non-refundable.

Please use a tracked shipping service for your return and provide the tracking number to us as proof of shipment. Keep your shipping receipt until your return has been processed.

Exchanges

We don’t offer direct exchanges at the moment.

If something doesn’t feel quite right, you’re welcome to return it and choose another piece that feels better for you.

Refunds

Approved refunds are issued to the original payment method. Once a returned item is received and approved, we aim to process the refund within 5 business days.

The time it takes for the refunded amount to appear depends on the payment provider or payment method used, and may vary between card issuers, PayPal, Klarna, and other payment systems.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact service@refimiro.com within 7 business days of delivery. Please include clear photos and relevant order details so we can review the issue.

Warranty Policy

We stand by pieces made to stay with you.

Your item is covered by a 2-year warranty from the date of purchase.

If anything isn’t as it should be due to a manufacturing defect, we’ll take care of it — whether that means a repair or a replacement. This warranty covers issues related to craftsmanship and materials. It doesn’t include normal wear and tear, accidental damage, or improper use. Proof of purchase may be required. Repairs/replacements are subject to assessment.

If something doesn’t feel right, please let us know. We’ll do our best to make it right.

No General Restocking Fee

We do not charge a general restocking fee on standard eligible returns.

Excessive or Abusive Returns

However, we reserve the right to review and respond to excessive, suspicious, abusive, or bad-faith return activity, including but not limited to:

repeated no-reason returns
excessive return frequency
apparent try-on or wear-and-return behavior
unusual return patterns involving higher-value items
market-specific return abuse
any activity we reasonably believe is intended to misuse our return policy

In such cases, we may, at our sole discretion:

refuse a return or refund
apply a reasonable restocking fee
withhold part of a refund where permitted
limit future return eligibility
restrict or refuse future purchases
close or suspend related customer accounts where appropriate

We reserve the right of final interpretation in determining whether return activity is excessive, abusive, suspicious, or inconsistent with the purpose of this policy.

Final Interpretation

We may update this Return & Refund Policy from time to time. The latest posted version will apply from the time it is published. We reserve the right of final interpretation in the event of ambiguity, conflict, suspected abuse, technical error, or policy-related dispute.

Contact

For return or refund questions, please contact service@refimiro.com.