Shipping policy

Shipping Policy

Shipping Origin and Regions

Orders are currently shipped from the United States. We ship within the United States, and international shipping may be available depending on destination and checkout availability. Shipping availability may vary by region.

Processing Time

Orders are typically processed within 1–3 business days. Business days do not include weekends or public holidays. During peak periods or unusual order volume, processing may take longer.

Delivery Estimates

For U.S. orders, standard delivery is generally estimated at 3–7 business days after dispatch. Actual delivery timing is determined by the carrier and may vary based on destination, service level, weather, peak periods, or other operational factors.

Any delivery estimate provided at checkout or on the site is an estimate only, not a guaranteed delivery date unless expressly stated otherwise.

Shipping Rates and Free Shipping

Within the United States, we offer free standard shipping on eligible orders over $79, a flat $8 standard shipping rate on orders below the free shipping threshold, and $15 express shipping where available.

For international orders, shipping rates are calculated at checkout based on the destination, carrier options, and service level selected. International shipping availability may vary by region and checkout availability.

Free shipping promotions currently apply only within the United States unless expressly stated otherwise.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an address is entered incorrectly, please contact us as soon as possible. We may be able to help before shipment, but additional carrier or reshipment fees may apply, and such fees may be the customer’s responsibility.

Carrier Delays, Delivery Issues, and Lost Packages

Once an order has been dispatched, delivery timing and in-transit delays are primarily the responsibility of the carrier. If a shipment is delayed, marked as delivered but not received, or otherwise appears to be missing, we recommend contacting the carrier first.

If the carrier is unable to resolve the issue, please contact us at service@refimiro.com and we will review the situation with you.

Duties, Taxes, and Additional Charges

Where applicable, duties, taxes, import fees, customs charges, or similar charges are the customer’s responsibility unless expressly stated otherwise at checkout or on the site.

Split Shipments

In some cases, one order may be shipped in multiple packages or separate shipments. If this happens, you may receive tracking updates for more than one shipment.

Contact

For shipping-related questions, please contact service@refimiro.com.